Scenario Description:

We bought Stock of Item A, posted the invoice and payments to the system, the supplier never delivered the stock in the warehouse we requested credit note, and refund

1. Change the document status of the invoice to ‘Open’ to allow you post the credit note to reverse the supplier invoice posted in the system

2.  Post an incoming payment with the supplier option selected to effect the refund

I am Caroline Ininga Majute,  a SAP Business One ERP System Consultant based in Nairobi, Kenya. For more inquires about sap business one, contact me at: [email protected]